Heimaleiga Rental and Cancellation Policy
Updated: July 2025
Heimaleiga ehf.
Business ID: 510117-0690
Registered address: Grensásvegur 14, 108 Reykjavík
Email: heimaleiga@heimaleiga.is
1. Payment Policy:
All reservations must be paid in full five (5) days prior to check-in using a credit or debit card. Payment is based on the selected rate plan:
Non-refundable Rate: The full amount is charged at the time of booking and is non-refundable.
Standard Rate: Charged five (5) days before arrival and is refundable until the charge is processed.
Cash payments are not accepted due to the self-check-in process. All payments must be made in Euros (EUR). Heimaleiga reserves the right to deny access to the apartment if payment has not been received.
2. Rate Policy:
The rate confirmed at the time of reservation is final and cannot be altered unless otherwise agreed upon by Heimaleiga in writing.
3. Cancellation and Refund Policy:
Non-refundable reservations are not refundable under any circumstances.
Standard reservations are charged five (5) days prior to arrival and are only refundable if canceled before the charge is processed.
All cancellations must be submitted in writing and are only valid once confirmed by Heimaleiga.
Refunds, when applicable, will be issued to the original payment method. Please note that it may take up to 14 business days for the refund to appear, depending on your payment provider and booking channel.
Exceptions: In the event of extraordinary, unforeseen circumstances, cancellations made up to three (3) days before arrival may be considered for exception on a case-by-case basis.
4. Force Majeure:
Heimaleiga, including all associated hotels and apartments, is not liable for any changes or cancellations due to events beyond our control. Such events include, but are not limited to, natural disasters, terrorist acts, adverse weather conditions, strikes, lockouts, riots, wars, or volcanic activity.
5. ID and Credit Card Verification:
Heimaleiga reserves the right to request valid ID and credit card verification for security purposes. Failure to provide these may result in cancellation. By making a reservation, guests agree to be fully responsible for all charges related to their stay, including additional taxes or fees, not included in the quoted rate.
6. Accommodation Regulations
6.1 Minimum age requirement
The primary guest on the reservation must be 18 years or older. Children below the age of 18 must be accompanied by an adult.
6.2 Non-Smoking Policy
All properties are strictly non-smoking. A 200 EUR fine will be imposed for violations.
6.3 Pets
Pets are not allowed in any of our apartments or hotel rooms.
6.4 Parties and Events
Parties and events are strictly prohibited in our apartments and hotel rooms.
6.5 Guest Behavior
Heimaleiga reserves the right to deny access or require a guest to leave the property in the event of threatening, abusive, or otherwise disruptive behavior toward staff or other guests. This also applies to any serious or repeated violations of house rules or accommodation regulations, including unauthorized parties, smoking, or property damage.
By staying at a Heimaleiga property, guests agree to comply with these regulations.
7. Apartment Access:
Heimaleiga reserves the right to enter the apartment without permission in urgent situations. For non-emergency situations, advance notice will be given prior to entering the apartment.
8. Lost property:
Items left behind will be held for three (3) months. Guests must contact Heimaleiga to claim items and are responsible for all international shipping costs associated with returning the lost items.
9. Fire Alarm Policy:
Fire alarms in Iceland are very sensitive for security purposes. Please use electric ventilation or open a window while cooking to avoid triggering the alarm. A 100 EUR fine may be charged if the alarm is set off.
10. Lost Keys/Access Items:
A charge of up to 100 EUR will be applied for any lost keys or other access-related items to cover replacement costs.
11. Check-Out Policy:
If the hotel room or apartment is not vacated by the specified check-out time, Heimaleiga reserves the right to deactivate the access code and charge a late check-out fee. The amount will depend on the duration of the stay beyond the check-out time.
12. Policy Violation and Security Deposit
Heimaleiga reserves the right to impose a fine of up to 300 EUR for violations of our rental policies, including but not limited to property damage, excessive mess, unauthorized guests, or other breaches of the terms outlined above.
To help ensure a high standard of care for all guests, a temporary hold of up to 300 EUR may be placed on your credit card before arrival. This is not a charge, but a pre-authorization that will be automatically released after check-out, provided the apartment is left in good condition and no policy violations have occurred. The release timeframe may vary depending on your bank or card provider.
13. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with Icelandic law.
Any disputes arising from or relating to these Terms, your booking, or your stay shall be subject to the exclusive jurisdiction of the Icelandic courts.
